Delivering interior design remotely across the UK – a pandemic pivot
When the COVID pandemic struck and the UK went into lockdown I knew, like the majority of business owners, that I would have to adapt my way of working. Interior design is traditionally a very hands-on service, with each project requiring multiple site visits, shopping trips, designer-client meetings and liaison with contractors.
In March 2020 it became abundantly clear that working via the traditional design model wasn’t going to be possible, and so I developed a way of providing interior design remotely.
Can you get a great interior design service remotely?
Yes, you can! I have found the most important elements are:
Video consultations for all client meetings and to view the room or space in question
Client measures site. I provide instructions and assistance to enable the client to measure their space themselves. For larger commercial projects this can be done by a surveyor.
Lots of samples! With no access to non-essential shops, I wasn’t able to browse for fabrics, wallpapers, flooring etc. in person, nor could I bring clients to stores. So, I ordered all the samples online and sent duplicate samples of all preferred finishes to my clients.
Reviewing samples to make sure all the finishes work together
Online shopping. I knew from experience the best and most reliable online retailers, however online shopping requires prudent, careful and exacting shopping skills which I provide! We worked around lockdown restrictions to ensure clients could physically see any items that specifically need to be tested, e.g. sofas and beds.
Realistic CGIs. Producing computer generated images (CGIs) was already part of my design service, however these really came into their own when working remotely. They really help clients to visualise how their space will look after the transformation.
Good communication. Regular updates and explaining any delays or problems early on keeps everyone in the loop and helps projects run smoothly. It also reassures clients that the project is progressing and helps them know what to expect.
A thorough handover pack. Design drawings, detailed specifications and visuals all form part of the Design Handover Pack. This enables my client to take the design into the build stage. The Pack is used to explain the design to tradespeople and ensure the creative vision is brought to life.
For a detailed explanation of how the process works for residential projects, take a look at my Room Design Package.
Bathroom design CGI
Some limitations of remote interior design
Here to help throughout your project
This biggest limitation of remote interior design is that I can’t provide the full project management service. This means that you have to be prepared for managing the build yourself, as well as being a little more hands-on at the start by measuring the space yourself.
I can be available during the build to help you and advise on any design details.
You will be responsible for finding and coordinating all the contractors to do the fit-out work. You can make this a little easier by appointing a main contractor who then brings in all the specialist trades and manages the build for you.
The other thing that I can’t provide remotely is the final styling and finishing touches for that “ta-dah!” moment at the end of the project. But what we can do is have a video chat (with you in the space) and I can advise how to place accessories, furniture and artwork to achieve the desired end result.
Will a remote interior design service work for you?
A remote design service is a great alternative to my traditional interior design service. It has worked really well for a number of clients, both residential and commercial with projects including:
An office refurbishment including showers, WCs, kitchen and staff breakout area for TSS Infrastructure in Chorley, Lancashire.
Café and retail space concept design for a high-profile London museum, working with a team of creatives in Huddersfield, Yorkshire.
A formal lounge for a client in Wakefield, West Yorkshire.
Dining hall and lounge for a client in Somerset (who I couldn’t visit due to lockdown).
You will get a defined package of design work for a fixed fee agreed up front.
Working from my Somerset studio
From a COVID perspective, the remote service is a sure-fire, reliable option that can be delivered regardless of any restrictions or if you are shielding.
There are no travel expenses or fees for site visits for you to pay.
From my perspective the remote service fits well around my young family.
I can work with you wherever you are, no matter the location.
If you would like to discuss your interior design project with me, please book a 15-minute call via the button below.
Or drop me a line at sarah@pickarddesign.co.uk
